Here are some tips to resolve your issue:

Check your internet connection!

‍If you’re experiencing an internet outage or network blockage, you won’t be able to send exams to Medcloud. We recommend restarting your modem, and if the problem continues, contact your internet service provider.

Is the computer designated for sending turned on?
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‍The computer where the Medcloud sending service is installed must be powered on.
This machine acts as the bridge between your institution’s exams and Medcloud. Make sure it’s switched on.

Restart your equipment and sending computer, then try exporting again.
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If a network drop or minor fluctuation has affected internal communication, rebooting both the device and the computer can help re-establish the connection.

Clear the device’s work queue by removing studies marked with “error,” then restart and try exporting again.
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Some devices cannot export new exams if the send/work queue contains earlier studies with an “error” or “incomplete send” status. Clearing this queue—i.e., deleting all entries in the device’s send list—can allow the studies to be exported properly.

Is the IP address of the sending computer correct?
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The computer running the Medcloud sending service must be configured with the same IP address registered as the export destination.

If you’ve completed all of the above steps and are still having trouble sending your exams, email us at suporte@medcloud.com.br so we can assist you!o4-mini